MiWONBD Return and Refund Policy
At MiWONBD , customer satisfaction and authenticity are our top priorities. We take extreme care in packaging and quality-checking your orders before dispatch. However, if you receive a damaged, incorrect, or defective item, our straightforward Return and Refund Policy ensures a smooth resolution.
---
Eligibility for Return and Replacement
To be eligible for a return or replacement, your request must meet the following conditions:
Time Limit: You must notify our customer support team within 24 to 48 hours of receiving your package.
Product Condition: The item must be unused, unopened, unwashed, and in its original packaging with all tags, seals, and accessories intact.
Proof of Issue: An unboxing video or clear photographs showing the damaged or wrong product must be provided.
---
Non-Returnable Items
Due to hygiene and personal care safety standards, the following items cannot be returned or refunded once opened:
Opened, used, or altered skincare products.
Products without their original seals or packaging.
Items purchased during clearance sales or special promotional offers (unless damaged upon arrival).
---
How to Claim a Return or Exchange
1. Contact our support team via [Facebook Page](https://miwonbd.com) or WhatsApp within 48 hours.
2. Provide your Order ID, proof of purchase, and unboxing photos/videos.
3. Once verified, send the product back to our designated return hub.
4. After inspection, we will ship a replacement or initiate your refund.
---
Refund Process and Timelines
If your return is approved, we will process your refund using your original payment method (bKash, Nagad, Bank Transfer, or Online Gateway):
Processing Time: Refund requests are processed within 3 to 7 business days after receiving and inspecting the returned product.
Delivery Fees: Original shipping charges are non-refundable unless the return is due to a mistake or damaged item sent from our end.
Yes — if there is an issue with your order, contact us within the return window and we will help with a return or exchange.
Use the "Track order" option with your order ID and phone number to see the latest status.
You must notify us within 24 to 48 hours of receiving your delivery if there is any issue with your order.
Once the returned item passes our quality inspection, refunds are processed within 3 to 7 business days.
Delivery fees are non-refundable unless you received a wrong, broken, or defective item.